CUSTOMER SERVICE

Complaints Procedure

We want every journey with Sussex Cars to go well. If something falls short, please tell us - it’s the only way we can put it right and improve.

How to complain

Use the form below, call us on 01323 726726, or email info@726726.co.uk. Please include the date and approximate time of the journey, and the vehicle registration or driver name if you have it - this helps us investigate quickly.

What happens next

• We’ll acknowledge your complaint, usually within 2 working days.
• We’ll look into what happened, which may include speaking to the driver involved.
• We aim to give you a full response within 5 working days. If it takes longer, we’ll let you know why and give you a revised timeframe.

If you’re not satisfied

Sussex Cars is licensed as a private hire operator by Eastbourne Borough Council. If you’re not satisfied with our response, you can raise the matter with their licensing team, who oversee the conduct of licensed operators, drivers and vehicles in the area: Eastbourne Borough Council - taxi & private hire licensing.